- TelOnline LLC, values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.
- TelOnline LLC, will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.
- TelOnline LLC, does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.
1. Return Start Date
"Start Date" as used in this policy means (i) the date this product is shipped from TelOnline LLC, or (ii) in the case of resale by an authorized TelOnline channel partner, the date not more than ninety (90) days after original shipment of this product by TelOnline LLC, or (iii) in the case of a pass through return policy made to an End-User pursuant to an OEM Agreement between TelOnline and another party, the date not more than ninety (90) days after original shipment of this product by TelOnline LLC, to the other party executing the OEM Agreement.
2. Returns of Non-Defective Hardware
Unless Customer is subject to a stock rotation policy as part of a written agreement with TelOnline, TelOnline only accepts returns of unopened non-defective hardware if the return is made within thirty (30) days following the Start Date. Opened non-defective hardware returns shall be assessed a 20% restocking fee. TelOnline will accept no returns of non-defective hardware beyond thirty (30) days. All other returns of hardware products may only be made under TelOnline's Warranty Policy. Returns of non-defective hardware only apply to hardware purchased directly from TelOnline; customers who have purchased TelOnline hardware from a third party should contact that company to discuss their return policies. TelOnline is not obligated to accept returns of any Hardware that has been opened, altered, or is not in resale condition except pursuant to the warranty policy or pursuant to this section.
3. Returns of Non-Defective Software
In TelOnline's discretion and on a case by case basis, software products that have not been activated may be returned within ten (10) days following the Start Date, and may, in TelOnline's discretion, be subject to a 20% restocking fee. All other returns of software products may only be made under TelOnline's Warranty Policy. TelOnline will not be obligated to accept returns of any Software that has been activated or otherwise used.
4. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELONLINE IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR INDIRECT DAMAGES OF ANY CHARACTER, WHETHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF CONNECTED EQUIPMENT OR PROGRAMS, LOSS OF INFORMATION OR DATA OR LOSS OF GOODWILL) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS RETURN POLICY, EVEN IF TELONLINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTIES IS REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE OF THE PRODUCT. THE MAXIMUM LIABILITY OF TELONLINE FOR THE DEFECTIVE OR NON-CONFORMING PRODUCT UNDER THIS AGREEMENT IS LIMITED TO THE PURCHASE PRICE OF THE APPLICABLE PRODUCT AND ANY DAMAGES THAT MAY BE AWARDED IN A WRITTEN CONTRACT BETWEEN TELONLINE AND CUSTOMER. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY.
5. RMA (Return Material Authorization) Process for Defective Hardware
Customers who wish to return defective hardware must contact TelOnline Technical Support for troubleshooting and approval of their return request. A TelOnline Technical Support technician will gather the appropriate account and product information and verify warranty status. All RMA approvals are subject to verification of in-warranty status upon receipt at TelOnline. Specifically, TelOnline will not process any third-party warranty of products that TelOnline has sold to the customer, if the customer does not have a current and valid warranty from such provider. All TelOnline products manufactured or provided by third-parties are subject to those third parties’ warranties. We encourage the customer to contact those third parties for details on each of their warranties.
Once the TelOnline Technical Support technician confirms that the hardware is defective and deems it necessary to replace the hardware, an RMA number will be assigned authorizing the customer to return the defective hardware to TelOnline. The RMA number must be included on the outside packaging of the returned hardware. Shipping costs incurred in connection with the return of a defective item to TelOnline shall be borne by customer, except in the case of a DOA (dead-on-arrival) return. TelOnline defines a hardware product as "DOA" when a properly installed product does not immediately perform its primary function as detailed in the product documentation after power is applied for the first time. DOAs must be reported by customer within thirty days of the date of customer invoice. Failure to report within the applicable time limit will exclude it from being qualified as DOA. For DOAs, TelOnline will cover both the return shipping costs and redelivery shipping costs (3-day domestic, 1 week international). In the event the returned hardware is misrepresented as a DOA, TelOnline will charge the customer for return shipment costs plus a handling fee. When shipping an authorized return to TelOnline, please include only the hardware and/or accessories authorized along with a copy of Technical Support's authorization. TelOnline will not replace any hardware and/or accessories for which an authorization has not been issued.
By default, TelOnline will process a replacement to the original manufacturer or provider, after receiving the defective hardware from the customer and verifying its warranty status. If the customer would like to expedite the RMA process, TelOnline can cross-ship a replacement product as soon as possible. Cross-ship orders require a valid credit card number to secure the TelOnline product. The customer's credit card will not be charged unless TelOnline does not receive the returned product within thirty (30) days of the date on which TelOnline ships the replacement product.
Any approved RMA should be considered provisional, based on verification of in-warranty status when the hardware is received at TelOnline. If TelOnline determines that the hardware is out of warranty, or if the returned product is found to be damage or defect-free (No Trouble Found) the customer will be notified. TelOnline will not cover any shipping, handling, or customs charges for hardware not authorized for return. At the customer's discretion, TelOnline will either scrap out-of-warranty hardware or return it to the customer provided the customer agrees to cover shipping costs. TelOnline anticipates receiving returns within 30 days of authorization. If for any reason the return shipment will not arrive at TelOnline within 30 days of the day the RMA was assigned, please contact TelOnline Technical Support so that the expected receive date may be updated or a new RMA number may be issued.
Returns are typically shipped via UPS ground within the US and via FedEx for international orders. If you have any questions, please contact a TelOnline Technical support representative at +1 954.894.6181.
TelOnline accepts no responsibility for any unauthorized equipment sent to us. Please do not return any product without a valid RMA number, and only return the specific products approved for replacement. Prior to shipping, remove any hardware modules that were not approved for replacement. TelOnline reserves the right to deny replacement of product that was not approved for replacement prior to shipment.
Note: Please do NOT ship accessories like phone cables, power supply/cables, and certificates, unless the product is still unopened or otherwise specified by Technical Support.
7. Governing Law, Jurisdiction, and Dispute Resolution
This Agreement shall be governed by and construed under the laws of the USA, and to the extent no federal law applies, the laws of the State of Florida, USA. Forum, jurisdiction, and venue shall be determined in accordance with such law. If permitted by applicable law, TelOnline and you hereby expressly waive any right to a trial by jury and consent to a bench trial. In the event of a dispute, TelOnline and you agree to attempt to resolve any dispute by direct communication between representatives of each party who are authorized to finally resolve the dispute prior to filing any legal action against the other party. The parties agree to attempt to resolve the dispute within fourteen (14) days of the first direct verbal communication between the representatives of the parties in which the parties make good faith efforts to attempt to resolve the dispute following written notice of the dispute having been provided to the party not invoking this clause. The party with the dispute must provide the written notice and must provide sufficient detail in the notice as to the nature of the problem and requested remedies so as to permit the party not invoking this clause to make good faith attempts to remedy the dispute. The parties agree not to resort to legal action, other than injunctions, either prior to or during the fourteen day dispute resolution period. The United Nations Convention on International Sale of Goods, the application of which is expressly excluded, does not apply to this Agreement.
Terms and Conditions
Terms and Conditions
- All information displayed, transmitted or carried on www.telonline.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by TelOnline, LLC.
- Your use of the Site is at your risk. Everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
- All the Content displayed, including text, graphics, logos, icons, images are exclusive property of www.telonline.com and are protected by international copyright laws. The collection, arrangement, and assembly of all content on this Site are the exclusive property of www.telonline.com. The content is owned by TelOnline. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.
- Nothing displayed on the Site should be construed as granting any license or right to use content, any logo, icons, and graphics displayed on the Site without the prior written permission or prior consent of www.telonline.com.
- TelOnline LLC, disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts located in Broward County, Florida, USA.
- TelOnline LLC, will not be held responsible for any loss or damage in any form caused by a fault in the service or the Internet. The service may not be available unexpectedly due to errors or circumstances beyond TelOnline’s control.
- TelOnline LLC, reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.
- TelOnline may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and conditions, you should therefore periodically visit this page, by clicking Terms and Conditions at the bottom of the TelOnline web site pages.
Content Linked to by TelOnline
The sites displayed as search results or linked to by TelOnline Solutions are developed by people over whom TelOnline exercises no control. The search results that appear from TelOnline indices are indexed by TelOnline automated machinery and computers, and TelOnline cannot and does not screen the sites before including them in the indices from which such automated search results are gathered. A search using TelOnline may produce search results and links to sites that some people find objectionable, inappropriate, or offensive. We cannot guarantee that a TelOnline search will not locate unintended or objectionable content and assume no responsibility for the content of any site included in any search results or otherwise linked to by TelOnline.
Changes In Terms and Conditions and TelOnline's TelOnline Solutions
Disclaimer of Warranties
TelOnline disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in the TelOnline Solutions results. TelOnline disclaims any responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information or material. TelOnline disclaims any responsibility for any harm resulting from downloading or accessing any information or material on the Internet through the TelOnline Solutions.
THE TELONLINE SOLUTIONS, AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE TELONLINE ARE PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. TELONLINE AND ITS LICENSORS EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. TELONLINE AND ITS LICENSORS DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE TELONLINE SERVICES. TELONLINE AND ITS LICENSORS DISCLAIM, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE TELONLINE SOLUTIONS. TELONLINE AND ITS LICENSORS DISCLAIM ANY WARRANTIES FOR SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE TELONLINE SOLUTIONS OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE TELONLINE SOLUTIONS, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS PROVIDED IN THE TELONLINE SOLUTIONS.
YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE TELONLINE SOLUTIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL TELONLINE OR ITS LICENSORS BE LIABLE TO ANY USER ON ACCOUNT OF THAT USER'S USE OR MISUSE OF OR RELIANCE ON THE TELONLINE SOLUTIONS. ARISING FROM ANY CLAIM RELATING TO THIS AGREEMENT OR THE SUBJECT MATTER HEREOF SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, (EVEN IF TELONLINE OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THE TELONLINE SOLUTIONS, FROM INABILITY TO USE THE TELONLINE SOLUTIONS, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE TELONLINE SOLUTIONS (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES).
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
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