Predictive Dialer

It is an effective tool that enables efficient performance within the Call Center by a substantial increment of live connections. Our Predictive Dialer ensures that Agents are connected only to real people, making their time more productive.

Our Predictive Dialer monitors the work flow and adjusts connection rates of transfer based on Agent availability and other variables. Additionally, our Predictive Dialer provides the Supervisor with visibility on operations and real time and allows for fine tuning on campaigns, Agents performance based on skills, and many other factors that contribute to the individual and overall productivity of the operation.


WHAT YOU GET WHEN YOU USE TelOnline PREDICTIVE DIALER

    • MAXIMIZE SALES PER AGENT: Increase time, quantity, and quality of contacts per Agent through productive tools that enhance the probability of closing.

    • INCREASE OPERATIONAL EFFICIENCY: Through a robust algorithm that manages calls and opportunities to keep Agents on peak performance.

    • PROVIDE ACTIONABLE INFORMATION TO AGENTS: Display relevant data about the call and the contact and have it follow the call.

    • CONNECT AGENT TO REAL PEOPLE: Agent only speaks to real people. No wasted time on busy signals, fax machines, voicemail, disconnected lines, or unanswered calls.

  • MANAGE CAMPAIGNS IN REAL TIME: Providing the Supervisor with tools for fast campaign setup and easy management. Supervisor has complete visibility on the Call Center operations and on each Agent individually, allowing for fine tuning of campaigns, transfer rates, and work flow.

 

Campaigns   Agents

Campaigns

 

Agents

 
MAIN FEATURES   CUSTOMIZABLE AND FRIENDLY
Outbound and Inbound calling   Full monitoring and optional DNIS Routing.
Predictive Dialing   Speed up or slow down call rate.
Adjust Rate of Dialing   Manually set the volume of calls.
Quick Dialing for B2B Campaigns   Agent logs into campaign with a one-to-one dial ratio.
Voice Blasting   Send pre-recorded voice messages to multiple recipients.
Unlimited Agents   Allows for an unlimited number of Agents to participate in a Campaign.
Unlimited Lists   Allows for unlimited number of Lists per Campaign.
Unlimited Custom Fields   Allows for unlimited number of Custom Fields.
Unlimited Dispositions   Allows for unlimited number of types of Dispositions.
Campaign based on Caller ID   Outbound Caller ID number for calls placed by the Agent.
Fully Automatic Disposition Redialing   Based on the Disposition Lists, automatic redialing is generated.
Browser-based Interfaces   Both Manager and Supervisor interact through browser-based interfaces.
CRM Integration   Full integration to CRM whether Windows or Browser based.
   
MAIN FEATURES   CUSTOMIZABLE AND FRIENDLY
Pop Scripting   Easy to set up Pop Scripting for Campaigns.
URL Pop Screens   Easy to set up Pop Screens that show tracker URLs.
Agents in Multiple Campaigns   Agents can log into multiple Campaigns. 
Print Record    
Call Back Scheduling   Allows for call back scheduling with phone number choice.
Preview Call Back   Allows for call back preview with snooze option.
Dynamic Agent Login   Allows Agent to login into extension dynamically.
Remote Agents   Allows for Remote and Work-from-Home Agents.
     
     
Supervisor   Statistics and Recordings

Supervisor

 

Statistics and Recordings

MAIN FEATURES   CUSTOMIZABLE AND FRIENDLY
Live Statistics   Provides live statistics, browser-based, for Campaigns, Lists, and Agents.
Full Agent Assistance   Provides for Call Recording, Monitoring, Whisper Coaching, and Barging.
Call Back Manager   Complete Call Back management through reassignment and rescheduling.
Preview Call Back   Allows for call back preview.
Export Callbacks   Full record export of Callbacks.
Dial Ratio Control   Total control on the rate of dialing.
 
 
MAIN FEATURES   CUSTOMIZABLE AND FRIENDLY
Campaign Reporting   Allows for Campaign Reporting in Real-Time.
Contacts Report   Allows for fully detailed Contact Report.
Call Back Report   Allows for fully detailed Call Back Report.
Disposition Report   Allows for fully detailed Disposition Report.
Activity Report   Allows for fully detailed Call Activity Report.
 

 


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Contact us

Contact us

Sales / Customer Service

T: +1 954.894.6181
F: +1 954.208.0220

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3450 Lakeside Dr, Ste 145,
Miramar, FL 33027, USA

Our Partners

Contact Us

3450 Lakeside Dr, Suite 145,
Miramar, FL33027, USA
T: +1 954.894.6181 F: +1 954.697.9707
 
Colombia +57 1.508.8884 
Mexico +52 554.163.4865

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