Aheeva Inbound & IVR
The AheevaCCS Inbound solution allows you to control the distribution of your inbound calls and to reduce processing times for higher customer satisfaction.
Our Inbound Solution Provides:
- Intelligent call distribution thanks to unlimited and personalized routing scripts that you can modify at any time
- Access to the Asterisk© IP PBX applications such as vocal announcement, language choices or user authentication
- Possibility of establishing the calls' prioritiy based on call conditions and your business rules
- Live management of your queues and call allocation by agent skills or by group
- Web pop-up, from your personal CRM or through our scripting tool, with the customer information as soon as the agent receives the call
- Management, live supervision and quality monitoring tools
- Reporting tools and historical data statistics
IVR offers your customer a personalized greeting. Customers navigate the vocal menus that collect information and allow them to specify their request or direct their call to the agent who is the most competent to meet their needs.
This function allows for call segmentation through interactive exchanges with the customer while maintaining a high-quality level of customer reception and service.
In addition, the IVR reduces the number of calls to your agents by relieving them of simple information requests such as your address, location or business hours.
- Defining the business rules that control the distribution of the calls
- Unlimited personalized scripts to revitalize your routings
- Customers' inquiries matched with specific agent skills
- Waiting time reduction and control of every stage of your inbound calls
- Increased customer satisfaction and optimized campaigns
Request a Quote
Sales / Customer Service
T: +1 954.894.6181
F: +1 954.208.0220
3450 Lakeside Dr, Ste 145,
Miramar, FL 33027, USA