Call Disposition

With the calls disposition of the Call Center, make the best sales process, service, and increase the effectiveness of your team.


Optimize the sales process and management of call center agents by the disposition call.

  • Monitor real-time status of each call.
  • Quickly find the real causes of loss of business or service dissatisfaction.
  • Run action plans based on the definition of calls.
  • Improve productivity of their teams.
 

Call Disposition

Calls disposition is a process that involves tagging each call record, taking into account the individual needs of your business and the target set in their attentions.
As an example:

  • Reason for the call
    • Purchase new product
    • Complaint
    • Return
  • Outcome of the call
    • Resolved
    • Refund
    • Escalated to manager
    • Transferred to billing
  • Designate a required action
    • Follow-up required
    • Confirm with management
    • Issue refund at end of month
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Sample Disposition Codes

  • Abandoned in queue
  • Abandoned on agent
  • Answering machine
  • Appointment held
  • Appointment scheduled
  • Busy
  • Billing question
  • Blind transfer
  • Callback am
  • Callback pm
  • Callback weekend
  • Call conference
  • Cancellation
  • Complaint
  • Complete
  • Disconnected number
  • Fax/data/modem
  • Incorrect number
  • Inactive number
  • New order
  • No answer
  • Not interested
  • Product question
  • Requires follow up
  • Software error

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Contact Us

3450 Lakeside Dr, Suite 145,
Miramar, FL33027, USA
T: +1 954.894.6181 F: +1 954.208.0220
 
Colombia +57 1.508.8884 
Mexico +52 554.163.4865

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