QueueMetrics

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits:


Benefits:

  • Supports unlimited agents, queues and campaigns
  • Controls clusters of Asterisk servers as a single virtual server
  • Compatible with any Asterisk version and congifuration
  • Compatible with Trixbox, Elastix and FreePBX
  • Available in multiple languages
  • Disponible en múltiples lenguajes (Incluidos Español/Ingles)
  • Computes over 150 metrics for calls, traffic, sessions
  • Single and multiple reporting for queues/campaigns
  • Weekly activity breakdown in days, hours
  • Measure business targets against SLAs
  • Customizable QA forms for live/recorded call grading
  • Complete performance reports by agent and by queue
  • Listen to live/recorded calls also on multi-server setups
  • Export reporting data to MS Excel, CVS, XML
  • Detailed real-time activity reporting with definable alarms
  • Listen to live calls remotely
  • Available real-time Wallboard mode
  • View agent screens via VNC screen-sharing server
  • Restricted Visitor mode for external inspection
  • Add/remove agents directly from Administrator screen

 


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T: +1 954.894.6181
F: +1 954.208.0220

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3450 Lakeside Dr, Ste 145,
Miramar, FL 33027, USA

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Contact Us

3450 Lakeside Dr, Suite 145,
Miramar, FL33027, USA
T: +1 954.894.6181 F: +1 954.697.9707
 
Colombia +57 1.508.8884 
Mexico +52 554.163.4865

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