Dialers, the Revolution of Contact Centers
The Contact Centers almost always start with manual dialing to contact potential customers, feeling the Manager and the Agent who wasted time at the end of the day. Why?
Usually, a list of contacts is provided to the agent to start calling, generating the following disadvantages:
- * The call process is tedious and slow.
- * Time lost by waiting between calls, listening to call tones and / or answering machines.
- * Difficulty in obtaining reports and viewing metadata.
Which represent great loss of money and resources. That is why, the Contact Centers have automated the process with a dialer, because it is more effective and efficient, reducing operating costs.
In addition, it allows you to increase productivity up to 300%, reaching many more contacts per hour, by selecting the latest technology aligned with your objectives and the environment of your company.
The main dialers that are revolutionizing the market are: Predictive, Progressive and Broadcast. Do you know which one to choose for your Contact Center?
That will depend on your requirements, the quality of your contact list and channel capacity of your telephone system, let us answer your questions and provide the best solution in the market. Contact us for a free consultation at www.TelOnline.com or call: USA +1.954.894.6181, Colombia +57.1.508.8884 or Mexico +52.55. 4163.4865.