How to face the challenges in your Contact Center?
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It has happened to you that you need to handle several campaigns at the same time with a large volume of calls. However, your telephone system and your dialer do not support it! Collapsing operations, losing money and time invested.
Your challenges begin, because you need to connect with thousands of people simultaneously and / or meet the demands of your customers by ensuring a high quality service that increases productivity and profitability in your Contact Center.
What to do? It is time to implement a business system backed by the best Contact Center worldwide, highly efficient at attractive costs. An ideal ally with reliable features such as:
- * Flexible, customizable and adaptable to the requirements of your campaigns.
- * Based on the Asterisk PBX telephony system.
- * It only requires your web browser plus the desk phone or softphone.
- * With manual, progressive or predictive dialing to minimize call drops.
- * Programming of incoming, outgoing, mixed campaigns, reminders, surveys and more.
- * Reports, automatic distribution and call recording.
- * Control and administration of your agents with real-time monitoring and other functions.
And best of all, it doesn’t require a local infrastructure! You can host it on our servers, get the best automatic dialing software in your Call Center with constant certified technical support.
Contact us for a free consultation at www.TelOnline.com or call: USA +1.954.894.6181, Colombia +57.1.508.8884 or Mexico +52.55. 4163.4865.