They allow you to measure the productivity of each aspect of your contact center in real time or complete history.
This information is essential for you to pilot your campaigns, supervise your agents and improve the performance of your center.
Our tools allow a better management and control of the process.
- The visualizations are not static.
- You can add and delete data.
- Change the types of visualization, apply filters and data segmentations as you go deeper to detect information and search for answers.
- Like a panel, or even more, a report is very interactive and customizable.
- The visualizations are updated as the underlying data changes.