How to face the challenges in your Contact Center?
HOW TO FACE THE CHALLENGES IN YOUR CONTACT CENTER? It has happened to you that you need to handle several campaigns at the same time with a large volume of calls. However, your telephone system and your dialer do not support it! Collapsing operations, losing money and time invested. Your challenges begin, because you need […]
What is the Ideal Dialer?
WHAT IS THE IDEAL DIALER? There are several dialer that will ensure you increase productivity, control the call rate with great efficiency and reduce human factors. There are different types of dialers: 1. Automatic: Helps in voice transmission, campaign programming, reports, and automatic call distribution.2. Progressive: It is the only dialer that can assign contacts […]
An obsolete PBX is an anticipated distress!
AN OBSOLETE PBX IS AN ANTICIPATED DISTRESS! The manufacturer announces that its PBX has reached End of Life. You will ask: Is it necessary to update it for a new complete solution? You may think that “NO” is the right answer, everything is going well and you want to save costs. This usually happens, the […]
TELEPHONY FOR THE COMPANY
TELEPHONY FOR THE COMPANY There are 3 technologies on which we make our calls: analog, digital and IP voice. They can interact with each other when we make a call. Why? All networks are combined to make it possible. Therefore, before moving forward we explain each one of them: * Analog: They allow only one […]
Coronavirus and Telework Impact in the US
CORONAVIRUS AND TELEWORK IMPACT IN THE US The global Coronavirus crisis has led to an exponential growth in Telecommuting or working from home. In the United States (US), Covid-19 led state and local governments to implement a “stay home policy” forcing many nonessential businesses to close their doors and send their employees to their residences. […]
Working from Home Now
The new way of work from Home after Pandemic COVID using CloudPBX As companies come to grips with how to handle the Coronavirus issue, more and more companies are instituting work from home policies of some sort. Many companies who utilize a UC system will probably see that employees working from home had less impact […]