to the needs of each client and always look for the most convenient thing for your business!
Since 2005, TelOnline has been focused on providing telecommunications services specializing in solutions, consulting, and tools for large private and public sector clients.
As experienced solutions provider, we help our customers with different technologies across Voice over IP (VoIP), Contact Centers (CC), Automatic Dialers (AD), Voice Call Recording (VCR), Cloud Telephony Services (Saas), Application Development (App Dev), Video Conference (VC), Internet of Things (IoT) including Logistic Technology (GPS), Smart Cities, and Smart Farming. Our solutions improve our clients efficiencies, reduce costs, and streamline processes.
TelOnline is a select partner with multiple manufacturers in the industry, as well as numerous strategic business partner alliances. TelOnline is a Certified Minority-Owned Small Business (DBE/MBE).
Listen to our customer needs and always seek the most convenient cost-effective solution for their business, without compromising safety security or quality!
Establish a strong win-win situation with our customers and business partners, creating day to day strong alliances, enjoying the work, with passion and commitment.
Our Core Values
Who we are
With offices in Sunrise, Florida and multiple partners nationwide and abroad, TelOnline for over 14 years has been delivering consistent solutions to customers in the United States, Caribbean and Latin America.
TelOnline team is highly experienced in management, customer relationship, project management, and customer support. We are committed to providing the most valued telecommunications solutions, without compromising safety or quality.
CEO, Entrepreneur Electronic Engineer specialist in telecommunications, and management
COO, Electronic Engineer with experience in operations in telecommunications
CFO, Master in Administration and Finance
IT Manager, Electronic Engineer with project Management administration
Lead Project Coordinator, Systems Engineer with sales experience
Business Consultant, System Engineer and Chemical Engineer with sales experience
Marketing Manager, Publicist specialized in digital marketing
Project Engineer. Telecommunications and Electronics Engineer, Master in Telematics
Customer Service Specialist, Telecommunication Engineer
Administrative Assistant, Administrative Support Specialist
“We needed a solution that let us monitor each customer campaign, providing effective control of their calls,” says ALDIA Logística project engineer Javier Leal Alvarez. “We wanted to be able to call the drivers’ cell phones and ask where they are located, and how far they are from the next control point.” “TelOnline provided the best solutions for our company needs,” says Alvarez. “We increased our technical ability for the API, the ability to use a different user than the Admin User to prevent security issues, and we have the option to tag recordings directly from the interface.”
With a high volume of calls, Axesat needed a more robust solution with recording capabilities, better statistical administration, and easy management of agents. Furthermore, the call center has two different clients: Diamond clients and regular clients. “Among the most important benefits after implementing TelOnline was the constant communication and integration of the telephone system and the email system,” says Axesat IT manager, Rafael Molano. “It is even more significant because our extensions work with our PCs, laptops, and smartphones, which keep us connected all the time.”
Working with TelOnline, Colchones El Dorado decided on a custom integration between TelOnline, SIP Trunking, and their proprietary Customer Relationship Management (CRM) software, and interconnected the Panasonic with an E1 gateway interface. "Asterisk reestablished call credibility by providing a professional-sounding telephone system; and as the manufacturer and its distributors grow, they have automatic scalability to make instant changes to accommodate that growth," says Oscar Parada.
After consulting with Digium partner TelOnline, La Prensa Nicaragua streamlined their most important needs. As a news organization, they required call recording capabilities and call queues, their expanded call center needed more control over call routing, and the company as a whole wanted to increase productivity and customer service. “Because of TelOnline’s great reputation and its easily integrated features, Switchvox became the clear choice,” says representative, Genaro Aguilar.
“It was the best fit for the size and needs of our organization,” says ILT Controller Abelardo Alvarez. “We needed a solution that would be easy to set up, configure, and be scalable. The intuitive point-and-click interface allows us to manage the ‘who, what, where, and when’ of our business. Also, the TelOnline platform lets us easily add new users and office locations as our business expands into multiple countries.”
“Pelikan chose TelOnline because it had more features, a better price, and high security with a cold spare,” says Victor Taborda, Colombia Pelikan’s IT Manager. “Colombia Pelikan has many executives around the world and they have to communicate with them frequently from the main office. Switchvox lets us be more profitable because we can communicate with more customers at international and local rates that are significantly less expensive than landlines and international long distance.”