Customer Case Studies

Discover how we have helped to transform business communications for our customers.

Challenge
Their old Cloud PBX platform was unstable, and the calls plans were expensive, they had high bills for calls, and poor quality of calls due the Cloud PBX platform instability. This meant they could lose clients due the poor quality of the calls. They did not feel comfortable to make marketing calls due the expensive bills. YouFit felt that if they don't have good quality calls they will not be seen as a serious company.


Solution
Cloud PBX server configuration, GCP management service monthly, PBXact telephone system license, Park Pro Module for FreePBX systems license, 1205 phone DID lines, 60 concurrent calls, 80 E911 Local VoIP Phone Numbers. They already had IP phone lines and acquired new ones.

Impact

They have now better communications with good calls quality and fair prices, so they have better communication with their clients. Everything is centralized in Google GCP stable platform with good call quality. They don't lose the important calls from their clients. They have 700 users, 1205 phone lines and 60 concurrent calls.

Youfit Health Clubs Logo, TelOnline
Price Choice FoodMarket Logo

Challenge

Price Choice needs to keep their customers informed in a direct, fast and efficient way about Price Choice's promotions, discounts and important events announcements. Price Choice uses Shopper Direct to improve the customer satisfaction, increase sales and fulfill its Digital Transformation Plans.

Solution

SShopper Direct is a customer engaging messaging platform with personalized kiosks at the cash register line that allows shoppers to join fast and efficiently to the Supermarket Loyalty Program.

Impact

With Shopper Direct Platform Price Choice has managed to connect with their shoppers in a direct and instantaneous way, saving time for the supermarket and the shoppers. Likewise Price Choice has managed to eliminate printing and paper distribution. ShopperDirect allows interconnection to POS from LOC System in order to update customer's information . Price Choice can access to the Business Intelligent reports and have full control of a friendly interface easy to operate.

Challenge

They could not handle the calls volume and they had Cloud PBX with poor quality, busy calls, they could not process all the consular requirements, causing low productivity to process consular requirements and customer dissatisfaction.

Solution

iPBX Extension with Voice Mail, Transfer, Conference, and online reports. 35 extensions (Included SIP Trunking), 35 concurrent calls, softphone Bria Perpetual License, call center services, multi-users license.

Impact

They can answer all calls, have good quality and fast response. They provide a better customer service, with 35 users and 35 concurrent calls.

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Amber Connect Ltd

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Directora Caribbean Resort

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