Person Using Apps for shopping
Karina Genoy
B2C, customerexperience, telecommunicationcompanies, TelOnline, WhatsApp, WhatsApp Business
April 27, 2023

The Evolution of Communication: How WhatsApp and Telco Companies are Shaping the Future

how easy is to buy and sell nowdays , thanks to the apps people are able to share their products or services trhough apps like whatsapp and how telcos are considering to change the way the offer services .
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TelOnline Agents performing Contact Center Operations with AI
Magdervy Araujo
Artificial intelligence, Chatbots, Contact centers, Customer service, Emotion recognition, Service quality, Speed of response, TelOnline, Voice analysis
April 20, 2023

Improve Your Contact Center Operations with Artificial Intelligence

Improve Your Contact Center Operations with Artificial Intelligence Contact centers have become a crucial channel for businesses looking to provide quality service to their customers. However, these centers often face challenges in terms of service quality and response speed. Fortunately, Artificial Intelligence (AI) has transformed the way contact centers operate and has been a major […]
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Businessmen using AI and TelOnline Cloud PBX solutions in their communications
Magdervy Araujo
AI in telecommunications, Call automation, Cloud phone systems, Customer experience, Fraud detection, Process efficiency, Security, TelOnline
April 13, 2023

How AI and Cloud Phone Systems will improve business telecommunications

How AI and Cloud Phone Systems will improve business telecommunications? Today, more and more companies are migrating their phone systems to the cloud due to the many benefits it brings, such as flexibility, scalability, security, and cost savings. However, what many companies still don’t know is that artificial intelligence (AI) can further enhance the telecommunications […]
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