Magdervy Araujo, Author at TelOnline

TelOnline Agents performing Contact Center Operations with AI

Artificial intelligence, Chatbots, Contact centers, Customer service, Emotion recognition, Service quality, Speed of response, TelOnline, Voice analysis

April 20, 2023

Improve Your Contact Center Operations with Artificial Intelligence

Improve Your Contact Center Operations with Artificial Intelligence Contact centers have become a crucial channel for businesses looking to provide quality service to their customers. However, these centers often face challenges in terms of service quality and response speed. Fortunately, Artificial Intelligence (AI) has transformed the way contact centers operate and has been a major […]

Businessmen using AI and TelOnline Cloud PBX solutions in their communications

AI in telecommunications, Call automation, Cloud phone systems, Customer experience, Fraud detection, Process efficiency, Security, TelOnline

April 13, 2023

How AI and Cloud Phone Systems will improve business telecommunications

How AI and Cloud Phone Systems will improve business telecommunications? Today, more and more companies are migrating their phone systems to the cloud due to the many benefits it brings, such as flexibility, scalability, security, and cost savings. However, what many companies still don’t know is that artificial intelligence (AI) can further enhance the telecommunications […]

Businessmen using TelOnline Cloud PBX solution

cloud pbx, cloud services, cloud system, communication solution, ip telephony

March 29, 2023

Why migrate your phone system to the cloud?

Why migrate your phone system to the cloud? Today we want to talk to you about the importance of migrating your current PBX to the cloud and the advantages you will get by doing it with TelOnline. Firstly, cloud migration allows your company to have greater flexibility and scalability. This means that you can adjust […]

Grocery stores can send notifications of deals and discounts through SMS or MMS to attract customers to the store

Customer Rewards, Exclusive Offers, Loyalty Program, Loyalty Texts, Mobile Deals, Mobile Marketing, Rewards Texts, Text Alerts, Text Clubs, Text Notifications

February 6, 2023

How Grocery Stores are using Mobile Marketing to Boost Sales and Loyalty

How Grocery Stores are using Mobile Marketing to Boost Sales and Loyalty? There are a number of ways in which Mobile marketing can be used in the grocery industry. Some of the ways in which mobile marketing can be used in the grocery industry include: 1. Sending shopping reminders: Many grocery stores offer shopping reminders […]

January 19, 2023

Independent Supermarkets in the United States

Independent Supermarkets in the United States Independent supermarkets in the United States are an important part of the country’s economy and a significant source of employment in local communities. These supermarkets often offer a wide range of high-quality, fresh produce at competitive prices, and are often owned and operated by people from the community. One […]

January 18, 2023

How will Shopper Direct help me increase Sales?

How Shopper Direct will help me to increase Sales? The aftermath of the Covid pandemic, inflation, and unequal competition keep independent supermarkets in an endless search for savings alternatives in their operations while continuing to offer quality and convenience to their customers. A difficult task to achieve, but not impossible, at least for Shopper Direct. […]

Highway interconnects by UCaaS in the Cloud

June 1, 2022

UCaaS and the Automotive Industry

UCAAS AND THE AUTOMOTIVE INDUSTRY In the last two years, all economic sectors had a drop due to the covid-19 pandemic, since many already work from home and drive less. For that reason, companies look for many options and solutions to improve their sales and their competitiveness in the sector. One of the strongest sectors […]

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April 23, 2022

Why are Businesses using DaaS in their Organization

WHY ARE BUSINESSES USING DAAS IN THEIR ORGANIZATION? Desktop-as-a-Service (DaaS), and communication solution, securely streaming your Windows PC, along with all your apps, data and communication tools from the cloud, and to any device. The onset of the COVID-19 pandemic rushed businesses to enable remote working capabilities within their infrastructure, significantly increasing the chances of […]

October 6, 2021

SIP trunks, Is this the savings solution for my company?

SIP TRUNKS, ARE THESE THE SAVING SOLUTION FOR MY COMPANY? SIP Trunks A Session Initiation Protocol (SIP) trunk is a service that enables enterprises with a PBX to use VoIP communications in real time. By connecting a SIP trunk to a traditional PSTN (Public Switched Telephone Network) internal telephone system, businesses can communicate over IP […]

Business communication in the cloud by smartphone and pc

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October 6, 2021

THE IMPORTANCE OF COMMUNICATIONS TODAY

THE IMPORTANCE OF COMMUNICATIONS TODAY We live in a world where technology makes us more connected every day. Change and convergence seem to be the norm. Change is everywhere, but with special emphasis on the telecommunications sector thanks to its role as a facilitator of the new app-based experiences. Convergence, because we now have devices […]