Terms of Use
  • TelOnline LLC, assesses the privacy of the information of clients and related. We don’t use nor reveal information to third people related to your visits to our websites nor any other personal or commercial information that you provide us.
  • TelOnline LLC, won’t use your information without your previous permission and will provide the way to administer and control the information you provide us. We will create and maintain the channels so that you can tell us your questions and concerns about our privacy policy and these communications will be responded in a quickly and appropriately manner.
  • TelOnline LLC, does not disclose or trade personal information with advertising, vendors or promoters that may in any way identify you or you or the information that you have provide us, personal or commercial.

1. Initial Return Date
“Initial Return Date” it is defined as (i) the date when the product is send to TelOnline LLC, or (ii) in the case of resale by a channel authorized by TelOnline, the date no more than ninety (90) days after the original shipment of the product by TelOnline LLC or (iii) In the case of a return policy of a third party in reference to OEM agreements between TelOnline and a third party, the date no greater than ninety (90) days after the original shipment of the product by TelOnline LLC, to the third party as execution of the OEM agreement.

2. Non-defective Hardware Returns
Except for those customers subject to a written agreement with TelOnline, TelOnline only accepts non-defective Hardware returns in unopened boxes and if such return is made within thirty (30) days following the initial return date. Non-defective Hardware in open boxes will be subject to twenty percent (20%) of inventory expenses. TelOnline will not accept non-defective Hardware returns after thirty (30) days. Other returns are governed by TelOnline individual warranty policies or its suppliers. Non-defective hardware returns only applies to hardware purchased directly from TelOnline; customers who have purchased TelOnline hardware from a third party should contact the third party to discuss their return policies. TelOnline is not obligated to accept returns of any type of hardware that has been opened, altered, or is not in conditions suitable for resale except when governed by this return policy, as described in this section.

3.  Non-defective Software Returns
These returns will be at the sole discretion of TelOnline and under a case-by-case policy, i.e. each case will be individually analyzed. Software products that have not been activated may be returned within ten (10) days from the initial date of return, and may be subject, at the sole discretion of TelOnline, to an administrative charge of twenty percent (20%). All other software refunds will be made under the terms of the current warranty with TelOnline. TelOnline is not obligated to accept returns of software that has been activated or used, no matter where it came from.


To the maximum extent permitted by law, TelOnline is not liable under any contract, negligence, limited liability, or any other legal or equitable theory for any loss, for the use of the product, inconvenient or direct damages of any kind, whether is special, incidental o consequential (including, but not limited to, the loss of income or profits, suspension of work activities, damages to the computer or peripherals and programs, loss of data or information, or loss of goodwill) resulting from the use of the product, in relation to the warranty service, or occurring as a result of non-compliance in whole or in part of this return policy, even if TelOnline has been advised of the possibility of such damages. The only remedy for a breach of limited warranties is repair, replacement, or refund of money for the value of the purchase of the product. TelOnline maximum liability for a defective or non-standard product under this agreement is limited to the purchase price of the product in question and any damages recognized by the written agreement signed between the customer and TelOnline. All the foregoing defines that express and written warranties and remediation are exclusive and in lieu of other warranties or remedies, express, implied, or statutory.

5.  RMA procedure (Return material authorization) for defective Hardware

Customers that wish to return defective hardware must first contact TelOnline technical service for diagnosis and approval of their return request. A TelOnline Technical Service technician will review the corresponding account, information about the product in question, and verify the status of the product’s warranty. All RMA approvals are subject to verification of the warranty status. Specifically, TelOnline will not process warranties of third party products that TelOnline has sold to the customer if they are not covered by a current and active warranty by said third party. All products manufactured or supplied by third parties are subject to the terms of the conditions of such third parties. TelOnline advises the customer to contact these companies to know the details of their guarantees.

Once the TelOnline technical service technician confirms that the hardware is defective and considers necessary to replace it, an RMA number will be assigned to authorize the client to return the defective hardware to TelOnline. The RMA number must be noted in the original box of the product. The shipping cost regarding the return of the product to TelOnline will be covered by the customer, except in the cases DOA (Dead-on-arrival, no-function-at-open), when a product is properly installed does not function immediately in its primary function as indicated in its documentation once the electric current has been applied for the first time. DOA must be reported by the customer within thirty (30) days of customer billing date, otherwise such product will not be considered DOA. For DOA, TelOnline will cover both the shipping and forwarding or return costs (three (3) US domestic days, one (1) International week). If the hardware shipped has been misrepresented as a DOA by the customer or its agents, TelOnline will charge the customer for forwarding costs and an additional amount for administrative expenses. When the customer submits an authorized TelOnline product, it must include only the authorized hardware and/or accessories in conjunction with a copy of the authorization from our service technician. TelOnline will not replace hardware and/or accessories that are not covered by the appropriate authorization.

TelOnline will process the replacement before the manufacturer or supplier, after receiving the hardware from the customer and having verified the status of your warranty. If the customer wants to accelerate the RMA process, TelOnline can send a replacement product as soon as is technically possible. This procedure requires a parallel shipping order for which the customer must provide a credit card number to secure the TelOnline product. The customer’s credit card will not be subject to refund unless TelOnline does not receive the product to be returned within thirty (30) days of the date TelOnline sends the replacement product to the customer.

Any approved RMA must be considered provisional, based on the verification of the warranty status when the hardware is received at TelOnline. If TelOnline determines that the hardware is out of warranty, or if the returned product is not defective (product without problem) the customer will be notified. TelOnline will not cover shipping, handling and hauling costs, or customs for unauthorized returned hardware. At the customer’s discretion, TelOnline may dispose of-out-of-warranty hardware or return it to the customer if the customer covers shipping costs. TelOnline aspires to receive returns within thirty (30) Days of the authorization date. If for any reason the return shipment does not reach TelOnline within thirty (30) days of the date the RMA was assigned, the customer shall contact the TelOnline Technical service to have the estimated date above the product covered by the RMA. It can be updated and taken into consideration and issue an RMA with an updated date.

6. Shipping
Returns are usually shipped by UPS Ground (UPS ground) within US, and via FedEx for international orders. If you have any questions, please contact a representative of our technical service at + 1 954.894.6181.

TelOnline will not be liable for returns sent without authorization. Please do not return any product that does not have an RMA duly processed and assigned. Before shipping, remove any hardware modules that have not been approved for replacement. TelOnline reserves the right to deny replacement of the product that was not approved for pre-shipment replacement.

Note: Please do not send accessories such as telephone wires, power supply units and their cables, and certificates, unless the product is still unopened in its original box, or by instructions from our technical service.

7. Jurisdiction

This agreement is governed and interpreted by the laws of the United States of America, and in those respects the federal law does not apply, by the laws of the State of Florida, United States of America. All jurisdiction will be determined in accordance with this law. If permitted by applicable law, TelOnline and the customer expressly waive any dispute by jury trial and access trial by court and judge. In the event of a dispute, TelOnline and the client agree to resolve their differences by direct communication between the representatives of each party. The parties agree to try to resolve the dispute within fourteen (14) days of direct verbal communication between the representatives of each party and during their goodwill efforts, following the written notice of commencement of the dispute. The party with the dispute must provide written communication and sufficient detail in that communication as to the nature of the problem and remediation requested, to allow the other party not to invoke this clause and to initiate the management of good faith to solve the dispute. TelOnline and the customer expressly agree that the United Nations Convention on international Sales of goods is excluded from this agreement, and neither party may invoke it.

Copyright, representations, guarantees, privacy policy and Disclaimer.

Access and use of the site is subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. For access and navigation of the site, you accept, without limitation or condition, the terms and conditions below.

  • All information displayed, transmitted or reproduced in www.telonline.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by TelOnline, LLC.
  • The use of the site is at your own risk. Everything on the site is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the warranties of merchantability and fitness for a particular purpose or non-infringement.
  • All the contents here, including texts, graphics, logos, icons and images are the exclusive property of www.telonline.com and are protected by international copyright laws. The collection, ordering and assembly of all the contents of this site are the exclusive property of www.telonline.com. The content is owned by TelOnline. You cannot modify, publish, transmit, transfer, sell, reproduce, create derivative works, distribute, publish, execute, exhibit or otherwise commercially exploit any of the contents.
  • Nothing on the site should be interpreted as granting a license or the right to use the content. Any logos, icons and graphics that appear on the site without due permission must have the prior written consent of www.telonline.com.
  • TelOnline LLC disclaims all warranties or conditions, whether express or implied, including, but not limited to, implied limitations, warranties, or terms of information and context. We only consider to be submitted to the jurisdiction of the courts located in Broward County, Florida, USA.
  • TelOnline LLC is not responsible for any loss or damage of any kind caused by a failure in the service or on the Internet. The service may not be available in unexpected form due to errors or circumstances beyond the control of TelOnline.
  • TelOnline LLC reserves the right, of discretion, to suspend or cancel the service at any time if a computer virus, errors, or other technical problem that corrupt the security or proper administration of the service.
  • TelOnline may at any time revise these Terms and conditions by updating this announcement. Since you are bound by these Terms and conditions, you should periodically visit this page by clicking on the terms and conditions link at the bottom of the pages of the TelOnline website.

By using TelOnline solutions you agree that you will be bound by the following terms and conditions (the “Terms of Use”).


Web sites shown as search results or linked by TelOnline solutions are developed by people on whom TelOnline does not exercise any control. The search results that appear in TelOnline, are made by automated machines and equipment other than TelOnline. Searching with TelOnline can produce search results and links to sites that some people find unpleasant, inappropriate, or offensive. We cannot guarantee that a TelOnline search can locate unwanted content or reprehensible and we assume no responsibility for the content of the sites included in the search or other results linked by TelOnline.


We may modify or cancel our services from time to time, for any reason and without prior notice, including the right to terminate with or without notice, without liability to you, any other user or any third party. We reserve the right to modify these terms of use from time to time without notice. Please review these Terms of use from time to time to be informed of any changes. Intellectual property policy: It is our policy to respond to notices of alleged infringements in accordance with the Digital Millennium Copyright Act.


TelOnline disclaims any responsibility for the accuracy, content, integrity, legality, reliability, operability or availability of the information or material appearing in the results of TelOnline solutions. It also disclaims any liability for deletion, failure to store, improper delivery, or premature delivery of any information or material. TelOnline disclaims any liability for damage resulting from downloading or accessing any information or material on the Internet through TelOnline solutions.

TelOnline Solutions, and information on the products and services offered are as follows:

Provided “as is” without any warranty. TelOnline and its licenses expressly waive to the extent permitted by law, of all express, implied warranties, and the law including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement of the rights of property. TelOnline and its licensing providers provide any warranty as to the safety, reliability, timeliness, and interpretation of the services. TelOnline and its licensing providers do not grant any guarantee of the services or goods received through publications in their solutions, or received by the links provided by the solutions, as well as for any information or suggestions received by the links.

You understand and agree that you download data material through the use of TelOnline solutions, which you at your own risk will be solely responsible for any information or suggestions received by the links.

Some states or jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that may vary from state and jurisdiction.


Under no circumstances will TelOnline or its licensors be responsible for the misuse that users give to their accounts. Arising from any claim on this agreement or this limitation of liability shall apply to prevent the recovery of direct, indirect, incidental, special, exemplary, and punitive damages.

Regardless of whether it is based on a warranty, contract, tort (including negligence), or otherwise, (even if TelOnline or its agents have been informed of the possibility of such damages). The limitation of liability shall apply if the damages caused by the misuse of the solutions or the interruption, suspension or termination of these (including damages caused by third parties).

Some states or jurisdictions do not allow the exclusion or limitation of liability for damages, indirect, so the above limitations and exclusions may not apply to you.

Notwithstanding the foregoing, in no event shall TelOnline nor its licensors will be liable for any delay or performance failure resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including but not limited to, internet failures, computer equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil unrest, labor shortages or materials, fires, floods, storms, blasts, acts of God, war, government actions, orders from national, or foreign courts or courts, non-compliance with third parties, or loss and fluctuations of heating, electricity or air conditioning. Requests for deletion of links or materials in cache. These Terms of use shall be governed and construed in accordance with the laws of the state of Florida, without giving effect to its provisions on conflicts of law and its current state or country of residence. If for any reason a court of competent jurisdiction considers that any clause or part of the terms of use is not enforceable, the remaining terms of use shall remain in full force and effect.

These Terms of use constitute the entire agreement between the parties with respect to the subject matter thereof and supersedes and replaces all previous or contemporaneous agreements or agreements, written or oral, relating to its object. Any waiver of any terms of use will be effective only if it is written and signed by TelOnline.

This site is powered by TelOnline! Copyright 2015 VoIP telephony solutions. Any other content and data, including the data entered in this website, and after installation, are copyrighted by their respective owners.

Regarding the use of images – freedigitalphotos.net
Some images used on this website are licensed under the standard licensing (freedigitalphotos.net).

Standard License – Freedigitalphotos.net
Images can be used on websites (e.g., business websites (for yourself or a customer), for personal, educational or charitable use, as well as blogs, forums, Facebook and Twitter pages).


  • Images courtesy of Stockimages at FreeDigitalPhotos.net

RingVoz LLC, thanks all of the authors that allow the use of their photographs or images under these licensing terms. We value and respect each of the graphic pieces, and as far as possible we mention the author. For more information you can write to marketing@ringvoz.com.

“Cloud PBX from TelOnline”

DURATION: The “TelOnline Cloud PBX” promotion will start on July 1st and will end on December 31st, 2020 (“Promotion Period”). TelOnline LLC reserves the right to change the start and end dates of the Promotion, and to modify these terms and conditions in case of unforeseeable circumstances beyond its control.

ELIGIBILITY: Any natural person over 18 years old or Legal entity legally established in their country of origin that does not have cloud PBX services contracted with TelOnline to date will be eligible to participate.

HOW TO PARTICIPATE: With the purchase of a Cloud PBX Plan in TelOnline during the Promotion Period, you can request 3 Discount Coupons to apply in the value of the cloud extension during the first 3 months of billing (One coupon per month) . In order to successfully use the Discount Coupons, the participant must comply with the terms and conditions of the Promotion.

PARTICIPATING PRODUCT: The Participating Products are Unlimited Plan USA, Metered Plan for Office and Metered Plan for Call Center.

DISCOUNT: During the Promotion Period, with the purchase of the Participating Product, the participant will receive 3 Discount Coupons if they comply with the conditions of the selected Plan. You will receive 1 coupon of $ 18.05 per contracted extension to apply in the 1st billing month and 2 coupons of $ 10.00 per contracted extension to apply one in the 2nd billing month and another in the 3rd billing month. The use of the Discount Coupon cannot be combined with any other offer or discount.

It will be the responsibility of the participants to ensure that they know all the terms and conditions applicable at the time of participating in the Promotion. The Discount Coupon is not redeemable in cash. The discount strictly includes what is indicated in these Terms and Conditions. No Discount Coupon may be totally or partially replaced by another type of discount, nor may it be redeemed for money.


* Being a new client, that is, that does not have cloud PBX services contracted with TelOnline to date.

* Acquire the minimum number of extensions established for each Plan: USA Unlimited Plan 1 extension, Metered Plan for Office 3 extensions and Metered Plan for Call Center 5 extensions.

* Contract the service for a minimum of 6 months to apply the coupons during the first 3 billing periods, and starting from the 4th period the service is billed at full price.

* Additional services to the extension must be paid at their full price, as they are not considered within the participating products.

The Participant affirms that has read and accepted these Promotion Terms and Conditions. These Terms and Conditions are subject to modification, as provided by applicable laws and regulations.

You don't like the forms?
Talk to one of our Specialist

USA. +1 954.894.6181

"Thanks for your kind assistance, you solved the problem as usual. You guys are great."

Rohael Douglas
Amber Connect Ltd

We would like to support you in solving your problem.

Send us a ticket reporting your problem and we will respond as quickly as possible.

You don't like the forms?
Talk to one of our Advisors

USA. +1 954.894.6181

"We are very happy with the telecommunications solution that TelOnline has provided for us."

Adriana Malaga
Directora Caribbean Resort

We would like to meet you to serve you better.

We will provide you with a perfect solution that suits your business.

¿No te gustan los formularios?
Habla con uno de nuestros Especialistas

USA. +1 954.894.6181

"Gracias por su amable asistencia, resolvieron el problema como de costumbre. Ustedes son geniales."

Rohael Douglas
Amber Connect Ltd

Nos gustaría apoyarlo en una solución de su problema.

Envíanos un ticket informando su problema y le responderemos con la mayor rapidez posible.

¿No te gustan los formularios?
Habla con uno de nuestros Asesores

USA. +1 954.894.6181

"Estamos muy contentos con la solución de telecomunicaciones que TelOnline ha provisto para nosotros."

Adriana Malaga
Directora Caribbean Resort

Nos gustaría conocerlo para prestarle un mejor servicio.

Le brindaremos una solución perfecta que se adapta a su negocio.