Terms of use

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Policies and Legal Terms of Service related to your purchase and use of TelOnline products and services.

Policies, Cookies and Terms of Service and use of TelOnline
    • TelOnline LLC, values the privacy of customer and related information. We do not use or disclose information to third parties related to your visits to our websites or any other personal or commercial information that you provide us.

    • TelOnline LLC will not use your information without your prior permission and will provide you with a way to manage and control the information you provide us. We will create and maintain channels for you to communicate your questions and concerns about our Privacy Policy and we will respond to such communications promptly and appropriately.

    • TelOnline LLC, does not disclose or trade with personal information with advertisements, vendors, or promoters that could in any way identify you or your personal and commercial information, which you have provided to us.


1. Initial Return Date.

“Initial Return Date” is defined as (i) the date on which the product is sent to TelOnline LLC, or (ii) in the case of resale through a channel authorized by TelOnline, the date no greater than ninety (90) days after the original shipment of the product by TelOnline LLC, or (iii) in the case of a third party return policy in reference to OEM agreements between TelOnline and a third party, the date not greater than ninety (90) days after shipment original product by TelOnline LLC, to the third party as execution of the OEM agreement.

2. Returns of Non-Defective Hardware.

With the exception of those customers subject to a written agreement with TelOnline for inventory rotation, TelOnline only accepts returns of Non-Defective Hardware in unopened boxes and if said return is made within thirty (30) days following the Initial Date of Return. Non-Defective Hardware in open boxes will be subject to a twenty percent (20%) inventory charge. TelOnline will not accept returns of Non-Defective Hardware after thirty (30) days. Other returns are governed by the individual warranty policies of TelOnline or its suppliers. Non-Defective Hardware returns only apply to hardware purchased directly from TelOnline; Customers who have purchased TelOnline hardware from a third party should contact that third party to discuss their return policies. TelOnline is not obligated to accept returns of any type of hardware that has been opened, altered, or is not in a condition suitable for resale except when governed by this Returns Policy, as described in this section.

3. Returns of Non-Defective Software.

These returns will be at the sole discretion of TelOnline and under a case-by-case policy, that is, each case will be analyzed individually. Software products that have not been activated may be subject to a return within ten (10) days following the Initial Return Date, and may be subject, at TelOnline’s sole discretion, to an Administrative Fee of twenty percent. (twenty%). All other software returns will be made under the terms of the warranty in effect with TelOnline. TelOnline is not obliged to accept returns of software that has been activated or used, no matter where it comes from.

4. Limitation of Liability.

To the maximum permitted by law, TelOnline is not liable under any contract, negligence, limited liability, or any other legal or equitable theory for any loss due to the use of the product, inconvenience or direct damage of any nature, be it special, incidental, or consequential (including, but not limited to, loss of income or profits, suspension of work activities, damage to computer or peripherals, faulty operation, failure of connected equipment or peripherals and programs, loss of information or data, or loss of good will) that results as a consequence of the use of the product, in relation to the warranty service, or that occurs as a result of total or partial non-compliance with this return policy, even if TelOnline has been alerted to the possibility of such damages. The only remedy for a violation of the limited warranties is repair, replacement, or money back for the purchase value of the product. The maximum liability of TelOnline for a defective or out-of-standard product under this agreement is limited to the purchase price of the product in question and any damage that is recognized by a written agreement signed between the customer and TelOnline. All of the foregoing defines that express, written warranties and remedies are exclusive and in lieu of other warranties or remedies, express, implied, or statutory.

5. RMA (Return Material Authorization / Authorization for Return of Material) Procedure for Defective Hardware

Customers who wish to return defective hardware must first contact TelOnline Technical Service for the diagnosis and approval of their return request. A TelOnline Technical Service technician will review the corresponding account, information about the product in question, and verify the warranty status of said product. All RMA approvals are subject to verification of warranty status.

Specifically, TelOnline will not process third party product warranties that TelOnline has sold to the customer if they are not covered by a current and active third party warranty. All products manufactured or supplied by third parties are subject to the conditions of the third party warranties. TelOnline advises the customer to contact these companies to find out the details of their guarantees.

Once the TelOnline Technical Service technician confirms that the hardware is defective and consider its replacement necessary, an RMA number will be assigned authorizing the customer to return the defective hardware to TelOnline. The RMA number must be noted on the original product box. The shipping costs in connection with the return of the defective product to TelOnline will be covered by the customer, except in those cases DOA (Dead-On-Arrival, Did Not-Work-On-Open), when a properly installed product does not work immediately in its primary function as stated in its documentation once electrical current has been applied to it for the first time. DOAs must be reported by the client within the next thirty (30) days from the date of invoice to the client, otherwise said product will not be considered DOA. For DOAs, TelOnline will cover both the shipping and resending or return costs (three (3) days domestic US, one (1) week international). In the event that the shipped hardware has been misrepresented as a DOA by the customer or its agents, TelOnline will charge the customer for the shipping costs and an additional amount for administrative fees. When the customer sends a TelOnline authorized product, they must include only the authorized hardware and / or accessories together with a copy of the authorization from our Technical Service technician. TelOnline will not replace hardware and / or accessories that are not covered or covered by the corresponding authorization.

TelOnline will process the replacement with the manufacturer or supplier, after receiving the hardware from the customer and having verified the status of their warranty. If the customer wants to speed up the RMA process, TelOnline can send a replacement of the product as soon as technically possible. This procedure requires a Parallel Shipping Order for which the customer must provide a credit card number to secure the TelOnline product. The customer’s credit card will not be subject to any charge unless TelOnline does not receive the product to be returned within thirty (30) days from the date TelOnline sends the replacement product to the customer.

Any approved RMA should be considered provisional, based on verification of the warranty status when the hardware is received at TelOnline. If TelOnline determines that the hardware is out of warranty, or if the returned product is not defective (No Problem Product) the customer will be notified. TelOnline will not cover shipping, handling and handling costs, or customs for unauthorized hardware to return. At the customer’s discretion, TelOnline may dispose of out-of-warranty hardware or return it to the customer as long as the customer covers the shipping costs. TelOnline aims to receive returns within thirty (30) days from the authorization date. If for any reason the return shipment does not arrive at TelOnline within the next thirty (30) days from the date the RMA was assigned, the customer should contact TelOnline Technical Service so that the estimated date above the product covered by the RMA can be updated and taken into consideration, and proceed to the issuance of an RMA with an updated date.

6. Shipping.

Returns are typically shipped via UPS ground within the US, and via FedEx for international orders. If you have any questions, please contact our Technical Service representative at +1 954.894.6181.

TelOnline will not be responsible for returns sent without authorization. Please do not return any product that does not have a properly processed and assigned RMA. Before shipping, remove any hardware modules that have not been approved for replacement. TelOnline reserves the right to deny replacement of product that was not approved for pre-shipment replacement.

Note: Please do not send accessories such as telephone cables, power supply units and their cables, and certificates, unless the product is still unopened in its original box, or by instructions from our Technical Service.

7. Jurisdiction.

This agreement is governed and interpreted by the laws of the United States of America, and in those respects that federal laws do not apply, by the laws of the State of Florida, United States of America. All jurisdiction will be determined in accordance with this law. If permitted by applicable law, TelOnline and the customer expressly waive any dispute by jury trial and consent to trial by court and judge. In the event of a dispute, TelOnline and the customer agree to resolve their differences by direct communication between the representatives of each party. The parties agree to attempt to resolve the dispute within fourteen (14) days of direct verbal communication between the representatives of each party and during their goodwill efforts, upon written notification of initiation of the dispute. The party with the dispute must provide written communication and sufficient detail in said communication regarding the nature of the problem and the requested remedy, in order to allow the other party not to invoke this clause and initiate good faith efforts to resolve the dispute. TelOnline and the customer expressly agree that the United Nations Convention on International Sales of Goods is excluded from this agreement and neither party may invoke it.

Copyright, Representations, Warranties, Privacy Policy and Disclaimer Access to and use of the Site is subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. To access and browse the site, you accept, without limitation or condition, the Terms and Conditions below.

All information displayed, transmitted or transported on www.telonline.com is protected by copyright and other intellectual property laws. This site is independently designed, updated and maintained by TelOnline, LLC.

Use of the Site is at your own risk. Everything on the site is provided “AS IS” without warranty of any kind, either express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose or non-infringement.

All the contents that appear, including texts, graphics, logos, icons and images are the exclusive property of www.telonline.com and are protected by international copyright laws. The collection, arrangement and assembly of all content on this site are the exclusive property of www.telonline.com. The content is the property of TelOnline. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative works, distribute, publish, perform, display or in any way commercially exploit any of the content.

Nothing appearing on the Site should be construed as granting a license or right to use the content. Any logos, icons and graphics that appear on the site without permission must have the prior written consent of www.telonline.com.

TelOnline LLC, disclaims all warranties or conditions, whether express or implied, (including, implied limitations, warranties or conditions of the information and context). We consider ourselves to be intended to be subject to the jurisdiction only of the courts located in Broward County, Florida, USA.

TelOnline LLC, is not responsible for any loss or damage of any kind caused by a failure in service or on the Internet. The service may not be available unexpectedly due to errors or circumstances beyond TelOnline’s control.

TelOnline LLC reserves the right, at its discretion, to suspend or cancel the service at any time if a computer virus, errors, or other technical problems corrupt the security or proper administration of the service.

TelOnline may at any time revise these Terms and Conditions by updating this announcement. Since you are bound by these Terms and Conditions, you should periodically visit this page by clicking on Terms and Conditions at the bottom of the pages of the TelOnline website.

By using TelOnline Solutions you agree to be bound by the following terms and conditions (the “Terms of Use”).


The websites displayed as search results or linked by TelOnline Solutions are developed by people over whom TelOnline has no control. The search results that appear in TelOnline are carried out by automated machines and non-TelOnline equipment. Searching with TelOnline can produce search results and links to sites that some people find unpleasant, inappropriate, or offensive. We cannot guarantee that a Telonline search will locate unwanted or objectionable content and we do not assume any responsibility for the content of sites included in search results or otherwise linked by TelOnline.


We may modify or cancel our services from time to time, for any reason and without prior notice, including the right to terminate with or without prior notice, without liability to you, any other user, or any third party. We reserve the right to change these terms of use from time to time without prior notice. Please review these terms of use from time to time so that you are informed of any changes. Intellectual Property Policy It is our policy to respond to notices of alleged infringements in accordance with the Digital Millennium Copyright Act.


TelOnline disclaims any responsibility for the accuracy, content, integrity, legality, reliability, operability or availability of the information or material that appears in the results of SOLUCIONES TELONLINE. It also disclaims any responsibility for the deletion, failure to store, incorrect delivery, or premature delivery of any information or material. TelOnline disclaims any liability for damages resulting from downloading or accessing any information or material on the Internet through TelOnline solutions.

TelOnline solutions, and the information on the products and services offered are:

They are provided “AS IS”, without warranty of any kind. TelOnline and its licenses expressly waive, to the extent permitted by law, all express, implied, and statutory warranties including without limitation the warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. License providers provide any guarantees as to the safety, reliability, timeliness, and interpretation of the services. TelOnline and its licensing providers make no warranty for the services or goods received through postings on its Solutions, or received through the links provided by the solutions, as well as for any information or suggestions received through the links.

You understand and agree that you download data material through the use of the TelOnline Solutions, which at your own risk and expense will be solely responsible for any information or suggestions received through the links.

Some states or jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights which may vary from state and jurisdiction.


Under no circumstances will TelOnline or its license providers be responsible for the misuse that users give to their accounts. Derived from any claim on this agreement or this limitation of liability will be applied to avoid the recovery of direct, direct, indirect, accidental, indirect, special, exemplary and punitive damages.

Regardless of whether it is based on a warranty, contract, tort (including negligence), or otherwise, (even if TelOnline or its agents have been informed of the possibility of such damages). The limitation of liability will apply if the damages caused by the misuse of the Solutions or their interruption, suspension or termination (including damages caused by third parties).

Some states or jurisdictions do not allow the exclusion or limitation of liability for indirect damages, so the above limitations and exclusions do not apply to you.

Notwithstanding the foregoing, in no event is TelOnline or its licensors liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond their reasonable control, including, without limitation, failures. Internet, computer equipment failure, telecommunication equipment failure, other equipment failure, electrical power failure, strike

as, labor disputes, riots, insurrections, civil unrest, shortage of labor or materials, fires, floods, storms, explosions, acts of God, war, government actions, orders of national or foreign courts or the courts, non-compliance from third parties, or loss and fluctuations of heating, electricity or air conditioning. Requests to remove cached links or materials. These Terms of Use will be governed and interpreted in accordance with the laws of the State of Florida, without giving effect to its provisions on conflicts of laws and your current state or country of residence. If for any reason a court of competent jurisdiction considers that any clause or part of the Terms of Use is not enforceable, the rest of the Conditions of Use will remain in full force and effect.

These Terms of Use constitute the entire agreement between the parties with respect to the subject matter thereof and supersedes and replaces all previous or contemporaneous agreements or agreements, written or oral, relating to its subject matter. Any waiver of any clause of the Terms of Use will only be effective if it is written and signed by TelOnline.

This site is powered by TelOnline! Copyright 2015 VoIP telephony solutions. Any other content and data, including data entered on this website, and after installation, are copyrighted by their respective owners.

1. About the use of images – Freedigitalphotos.net

Some images used on this website are under the standard license.

Standard License – Freedigitalphotos.net

The images may be used on Websites (for example, websites for companies (for yourself or a client), personal, educational or charitable use, as well as blogs, forums, Facebook and Twitter pages).


Image courtesy of stockimages at FreeDigitalPhotos.net: RingVoz LLC thanks all authors who allow the use of their photos or images under these license terms. We value and respect each of the graphic pieces, and whenever possible we mention the author. For more information you can write to [email protected].

2. About the use of images – Freepik.com

Some images used on this website are under the premium license.

Premium License – Freepik.com: http://www.freepik.com/terms_of_use

The images can be used on website, Software, applications, mobile, Print and digital media (magazines, newspapers, books, cards, labels, CDs, DVDs, movies, television, video, email); Advertising and promotional items; Presentation of products and public events; Multimedia; Decorative (whether public or private).

Freepik content may be used during the rights period, worldwide.


Image courtesy of Freepik.com: RingVoz LLC, thanks to all authors who allow the use of their photographs or images under these license terms. We value and respect each of the graphic pieces, and whenever possible we mention the author. For more information you can write to [email protected].

3. About the use of images – Canva.com

Some images used on this website are under Canva Pro and Free subscription, more details: https://www.canva.com/policies/free-media/

“Allowed Uses” of Canva Designs Containing Free Stock Media:

  1. Invitations, advertising and promotional projects, including printed materials, product packaging, presentations, film and video presentations, commercials, catalogs, brochures, greeting cards and postcards for promotion and / or resale, with no limit on reproduction quantity;
  2. School or university projects;
  3. social media post or profile picture;
  4. decorative background on a personal computer or mobile device;
  5. Entertainment applications such as unlimited print books and book covers, magazines, newspapers, publishers, newsletters and video presentations, broadcasts and theatricals;
  6. Online or electronic publications, including web pages, blogs, e-books and videos;
  7. Prints, posters (i.e. a hard copy) and other reproductions for personal or promotional purposes, resale, license or other distribution;
  8. Install and use Stock Media in more than one location or post a copy of Stock Media on a network server or web server for the exclusive use of other users employed by you or who provide services to you;
  9. any other use approved in writing by Canva.

In the event that you create a derivative work based on or incorporating the FreeStock Media, all rights in and to such Free Stock Media will remain the property of Canva or its Contributors (unless they are in the public domain), subject to your copyright. use of such archival media in accordance with the terms and limitations set forth in this document.

Canva expressly reserves all other rights in the Free Stock Media for itself and its Contributors.


Image courtesy of Canva.com: RingVoz LLC thanks all authors who allow the use of their photographs or images under these license terms. We value and respect each of the graphic pieces, and whenever possible we mention the author. For more information you can write to [email protected].

“Cloud PBX from TelOnline”

DURATION: The “TelOnline Cloud PBX” promotion will start on July 1st and will end on December 31st, 2020 (“Promotion Period”). TelOnline LLC reserves the right to change the start and end dates of the Promotion, and to modify these terms and conditions in case of unforeseeable circumstances beyond its control.

ELIGIBILITY: Any natural person over 18 years old or Legal entity legally established in their country of origin that does not have cloud PBX services contracted with TelOnline to date will be eligible to participate.

HOW TO PARTICIPATE: With the purchase of a Cloud PBX Plan in TelOnline during the Promotion Period, you can request 3 Discount Coupons to apply in the value of the cloud extension during the first 3 months of billing (One coupon per month) . In order to successfully use the Discount Coupons, the participant must comply with the terms and conditions of the Promotion.

PARTICIPATING PRODUCT: The Participating Products are Unlimited Plan USA, Metered Plan for Office and Metered Plan for Call Center.

DISCOUNT: During the Promotion Period, with the purchase of the Participating Product, the participant will receive 3 Discount Coupons if they comply with the conditions of the selected Plan. You will receive 1 coupon of $ 18.05 per contracted extension to apply in the 1st billing month and 2 coupons of $ 10.00 per contracted extension to apply one in the 2nd billing month and another in the 3rd billing month. The use of the Discount Coupon cannot be combined with any other offer or discount.

It will be the responsibility of the participants to ensure that they know all the terms and conditions applicable at the time of participating in the Promotion. The Discount Coupon is not redeemable in cash. The discount strictly includes what is indicated in these Terms and Conditions. No Discount Coupon may be totally or partially replaced by another type of discount, nor may it be redeemed for money.


Being a new client, that is, that does not have cloud PBX services contracted with TelOnline to date.

* Acquire the minimum number of extensions established for each Plan: USA Unlimited Plan 1 extension, Metered Plan for Office 3 extensions and Metered Plan for Call Center 5 extensions.

* Contract the service for a minimum of 6 months to apply the coupons during the first 3 billing periods, and starting from the 4th period the service is billed at full price.

* Additional services to the extension must be paid at their full price, as they are not considered within the participating products.

The Participant affirms that has read and accepted these Promotion Terms and Conditions. These Terms and Conditions are subject to modification, as provided by applicable laws and regulations.

This site uses cookies, small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to preserve user preferences, store information for things like shopping carts, and provide anonymous tracking data to third-party applications such as Google Analytics and Adroll.

As a general rule, cookies will improve your browsing experience.

However, you may prefer to disable cookies on this site and others. The most efficient way to do this is to disable cookies in your browser.

Types of cookies we use:


Essential cookies allow the main functionality, such as page navigation, and access to secure areas. The website cannot function properly without these cookies.


These cookies are used to ensure that you can navigate our websites correctly and play videos, listen to podcasts or share pages through social networks.

Functional cookies allow us to remember the choices you make during your visit to the website; They are necessary to provide specific functions and services for individual users.


These cookies are used to analyze trends, administer the website, track visitor movements, and collect broad demographic information for aggregate use. We use the information to compile reports and to help us improve our websites. These cookies are not linked to personally identifiable information.

Analytics cookies track your online behavior and share data with third-party services that help us improve website performance.


We sometimes advertise our products, services, and vacancies on third-party websites such as LinkedIn, Facebook, Twitter, Instagram, Google, Adroll, Perfect Audience, and Bing. To help us target our advertising, we use cookies from those third parties on our websites to tell us which pages you clicked on and interacted with. Each third party uses its own tracking cookies. If you do not want targeted advertising to be shown to you, some third party sites allow you to request not to see messages from specific advertisers. These third-party cookies are not under our control, so you should consult the websites and cookie policies of any third party.

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