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Multiples Channels Unified in a Single Solution

A complete solution for your business

Generate Contact Through the Best Channel

Talk

Voice is still the main channel and virtually every company around the world deals with the voice channel poorly. The result is reduced sales and lost customers. With TelOnline that will not be an issue. Including inbound, outbound and blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent.

Maximize caller satisfaction with exceptional call quality and customizable voice features.

ICO_VOICE

VOICE

ICO_PBX

PBX

ICO_RECORDINGS

RECORDINGS

ICO_IVR

IVR

ICO_VOICE_BROAD

VOICE BROADCAST

DIALERS

Omni

Although voice is still the main channel of communication, many other have emerged in the past years and have become incredibly present in customer’s everyday life. Thus, the urge of integrating them to every business in order to improve a customer experience to retain clients, and to attract new ones. With TelOnline, you have every channel integrated in a single multi- platform software, using a unified inbox.

ICO_SMS

SMS

ICO_WEB_CHAT

WEB CHAT

ICO_WEB_CALL

WEB CALL BACK

ICO_EMAIL

EMAIL

ICO_SOCIAL

SOCIAL MEDIA

ICO_WHATSAPP

WHATSAPP

Tools

To be able to properly evaluate a contact center's performance you should not only look at metrics but use other tools in order to have a proper analysis of all the agent’s interactions. The following, together with the metrics, give you a better insight to the quality and performance of your contact center.

ICO_DASHBOARDS

RT DASHBOARDS

ICO_QUALITY

QUALITY

ICO_GAMIFICATION

GAMIFICATION

ICO_ALERTS

ALERTS

ICO_MONITORING

MONITORING

ICO_ANALYTICS

ANALYTICS

Develop

As we know every customer is unique, we created development tools for them to be able to personalize everything. TelOnline is not only a product, but a development platform which enables us to adjust to every company's operations, assisting our customers to improve their service, increase productivity and reduce costs.

ICO_REPORTS

REPORTS DESIGNER

ICO_FORM

FORM DESIGNER

ICO_WORKFLOW

WORKFLOW DESIGNER

ICO_INTEGRATION

INTEGRATION & APIs

ICO_DEPLOYMENT

DEPLOYMENT

ICO_TECHNOLOGIES

TECHNOLOGIES

Agent

Agents usually had to be trained in the new applications used and they needed to switch between many of them. The Software makes their work easier and simpler by integrating every channel and necessary features into one solution. This allows you to offer the best experience to your clients in every interaction through any channel managing the interactions in a unified inbox.

INBOXUNI

Unified Inbox

softphone

Softphone

audifonos

Web RTC

Supervisor

Supervisors should be able to monitor all campaigns and interactions in real time and knowing exactly what is going on in the contact center.

Controlling what occurs between customers and agents during the interaction, and how well agents adhere to compliance and quality guidelines is critical to long-term success.

Monitoring

Monitoring

Listen

Listen

spy

Spy

evolution

Evolution

alerts

Alerts

Administrator

With the ability of managing the contact center in a centralized way, administrators manage security settings, assignation of agents to campaigns, generation of reports and with the ability of doing dynamic searches. These and many other features for a more effective management of the contact center are included in administrator user.

users

Users

campaings

Campaigns

security

Security

alertas

Alerts

Contact Us

USA. +1 954-894-6181

Colombia. +57 1-508-8884

México. +52 55-4163-4865

support@telonline.com

sales@telonline.com

1671 NW 144TH TER Unit 110,
Sunrise, FL 33323

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