Karina Genoy
June 23, 2023

¿What is the growth in the next 5 years of online sales in the grocery industry?

a very positive outlook and strong double-digit growth is anticipated for the online food and beverage sales industry globally over the next 5 years
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Smart food , better information, successful company
Karina Genoy
AI
May 17, 2023

How Grocery Store Giants Are Winning With AI

Artificial Intelligence (AI) is revolutionizing the grocery store industry in the United States. Large grocery store brands are investing heavily in AI to improve operations, enhance the customer experience, and boost profitability.
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featured image
Karina Genoy
May 10, 2023

How to create a custom point-based loyalty program for your supermarket 

Loyalty programs are an effective tool for retaining customers and encouraging repeat purchases in supermarkets.
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Person Using Apps for shopping
Karina Genoy
B2C, customerexperience, telecommunicationcompanies, TelOnline, WhatsApp, WhatsApp Business
April 27, 2023

The Evolution of Communication: How WhatsApp and Telco Companies are Shaping the Future

how easy is to buy and sell nowdays , thanks to the apps people are able to share their products or services trhough apps like whatsapp and how telcos are considering to change the way the offer services .
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TelOnline Agents performing Contact Center Operations with AI
Magdervy Araujo
Artificial intelligence, Chatbots, Contact centers, Customer service, Emotion recognition, Service quality, Speed of response, TelOnline, Voice analysis
April 20, 2023

Improve Your Contact Center Operations with Artificial Intelligence

Improve Your Contact Center Operations with Artificial Intelligence Contact centers have become a crucial channel for businesses looking to provide quality service to their customers. However, these centers often face challenges in terms of service quality and response speed. Fortunately, Artificial Intelligence (AI) has transformed the way contact centers operate and has been a major […]
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Exclusive discounts and offers await with the Shopper Direct program for independent grocery stores. Sign up for SMS alerts to stay informed
Magdervy Araujo
January 18, 2023

How will Shopper Direct help me increase Sales?

How Shopper Direct will help me to increase Sales? The aftermath of the Covid pandemic, inflation, and unequal competition keep independent supermarkets in an endless search for savings alternatives in their operations while continuing to offer quality and convenience to their customers. A difficult task to achieve, but not impossible, at least for Shopper Direct. […]
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Contact center Telonline
Juan Carlos Castaneda
English
August 10, 2022

Why do you need a Contact Center as a service in your business?

Why do you need a Contact Center as a service in your business? Contact Centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call center functionality or even if they are already maintaining what’s essentially a call center without realizing it. […]
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Highway interconnects by UCaaS in the Cloud
Juan Carlos Castaneda
English
June 30, 2022

Contact Center and CCaaS in the future

CONTACT CENTER AND CCaaS IN THE FUTURE The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model of app deployment allows organizations to buy tech capacity as needed to keep operations running smoothly. What Is CCaaS and CCaas Software? Contact Center as a Service […]
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Highway interconnects by UCaaS in the Cloud
Magdervy Araujo
June 1, 2022

UCaaS and the Automotive Industry

UCAAS AND THE AUTOMOTIVE INDUSTRY In the last two years, all economic sectors had a drop due to the covid-19 pandemic, since many already work from home and drive less. For that reason, companies look for many options and solutions to improve their sales and their competitiveness in the sector. One of the strongest sectors […]
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