Contact Center and CCaaS in the future

CONTACT CENTER AND CCaaS IN THE FUTURE

The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model of app deployment allows organizations to buy tech capacity as needed to keep operations running smoothly.

What Is CCaaS and CCaas Software?

Contact Center as a Service products offer cloud-based capacity on demand; the enterprise pays for access to contact center capabilities as part of a subscription.

Secondly  CCaas is an abbreviation for Contact Center as a Service. The term refers to the process of subscribing to communications services like phone calls or texts which are provided on an ongoing basis rather than purchasing these services with an up-front payment. CCaaS is related to, but not the same as cloud computing, because it does not require the user to store any data on the service provider’s servers.

Plus the Capabilities are very important when you use CCaas for example:

Automated Contact Distributor

An automated call distribution system, commonly known as automatic call distributor, is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization.

Interactive Voice Response (IVR)

Interactive voice response is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad.

Do you Know the benefits of using CCaas in your Contact Center? 
Competitive CCaaS installation advantages generally focus on its ability to streamline and simplify operations management.

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Source: https://www.sangoma.com/

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