BodyTech Contracts TelOnline
Bogota, Colombia (PRWEB) October 25, 2011 – BodyTech, the only Medical Sports Club chain in Colombia and Peru has announced today that it has awarded TelOnline SAS., a contract to enhance their internal and external IP telephony communications system.
The main objective of this project was to obtain an IP telephony solution to provide different services aimed at increasing productivity and control within the company between connecting their branches in Colombia and implement software that manages their contact center. The solutions implemented by TelOnline include a Switchvox SMB 355 appliance, 70 Silver subscriptions Digium cards and custom reports development. The project embraces a complete report development which included different API’s related to level of service in the Contact Center operation.
Switchvox SMB AA355 is a rack mountable unified communications solution that gives businesses the ability to improve office communications at an affordable price. This solution is designed for businesses that want an economical, high performance, full featured IP PBX. This applianca has built in hardware redundancy. Switchvox SMB AA355 supports up to 400 users and up to 75 concurrent calls. This system includes call queues, call recording, conferencing, chat, video and presence, all in a single system. It is easy to set up and manage. It has real time Switchboard for every user. Switchvox can be managed through web interface and through smart phones like Blackberry, iPhone & Android. It can be used with a company’s existing SIP telephones and hardware, resulting in lower costs than with a traditional business phone system. TelOnline offers ideal solutions for businesses seeking a full feature set and powerful functionality.
BodyTech IT Director Cristian Camilo Reyes said they chose TelOnline, because “After evaluating different proposals and bidders, taking into account the experience of similar implementations at other companies and analyzing the cost benefit of the solution, it was determined to count as an ally for this telephony communication system implementation TelOnline.”
“With the implementation of IP telephony solutions, BodyTech began its migration phone platform analogous to cutting-edge IP technology, with which it has achieved considerable savings in voice communications between headquarters and soon fully integrated national services with branches in Peru. BodyTech has more control over incoming calls to Call Center, manage operational reports and thereby further improve the service provided to member with integrated Contact Center solutions,” says Reyes.
“Our goal is to provide Colombia and Latin American countries the opportunity to select the right products and solutions for their company, allowing them to choose their VoIP technology and apply it to help grow their business and get the highest return on investment. BodyTech awarding this contract to TelOnline is well on its way to achieving that goal”, said President Juan Carlos Castañeda.
TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, IP-PBX, call centers, automatic dialers, call recording systems, cloud telephony services, embedded software development for telephony and integration, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, Oaisys, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in the United States, Caribbean and Latin America. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit www.Telonline.com or call: USA +1.954.894.6181, Colombia +57.1.508.8884 or Mexico +52.55.4163.4865.