What is leaking in your Call Center?
It is crucial for Call Centers to have a quality telephone system and to not underestimate the added value that a call recording solution provides, in order to comply with legal regulations and improve the customer service experience.
Managers often face several challenges; such as the quality of customer service, the retention of employees, the fulfillment of goals or objectives, improve productivity, the recruitment and retention of customers; all this to increase effective sales.
Therefore, an innovative call recording system is vital to help reduce risk and provide an analysis to achieve success in your Call Center, this will ensure that your company is well positioned.
With a robust solution, you can monitor employees to identify gaps in the conversation, information omitted, attitudes during the call. That is, it will facilitate the supervision of the quality of the service provided. It is now easier than ever to record, save, store, encrypt, retrieve voice calls and report on call center statistics and other related data.
It is also useful with handling disputes and voice recordings that are allowed as evidence in a court. Therefore, it is very important to use commercial call recording systems that are suitable for that particular business environment and relevant compliance issues.
In conclusion, the main benefits of a call recording solution that you can bring to your company are:
- Management of performance through call monitoring: To evaluate groups of agents or employees in particular.
- Evaluation of marketing campaigns: You can obtain better knowledge by listening to the responses of the clients in a thorough and exhaustive way.
- Compliance with Legal Regulations and Dispute Resolution:
When recording phone transactions regulated by law, allows the recovery and encryption of stored conversations.
- Multiple Scenarios and Integration with various IP telephony systems: Easy and effective solutions are offered in the cloud, licensing and hybrid software that depend on the particular requirement of the company. In addition, it can be integrated with several brands such as Asterisk, Digium, Avaya, Cisco, Alcatel, among others.
At TelOnline we provide technical advice to document and manage call recordings in your company easily and reliably, gain mastery over risk management, quality assurance and challenge corporate responsibilities, contact us for a free consultation at www.telonline.com or call: USA +1.954.894.6181, Colombia +57.1.508.8884 or Mexico +52.55.4163.4865.